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Refund Policy

At FocusAI, we strive to provide the best possible experience with our SaaS platform for AI-powered writing. However, we understand that circumstances may arise where you may need to request a refund.
This Refund Policy outlines the conditions under which refunds may be issued.

Subscription Refunds:

If you have subscribed to one of our paid plans, you are eligible for a refund within the first [number of days, e.g., 30 days] of your initial subscription purchase. To be eligible for a refund, you must meet the following conditions:

  • You have not used our platform or accessed any of its features beyond the trial period (if applicable).
  • You request the refund within the specified refund period, which starts from the date of your initial subscription purchase.

Please note that after the specified refund period, all subscription fees are non-refundable.

Refund Procedure:

To request a refund, you must contact our customer support team at [support email] and provide the necessary information, including your order details and the reason for the refund request. We will review your request and respond to you within a reasonable time.

Non-Refundable Items:

The following items are not eligible for refunds:

  • Usage of our platform beyond the trial period or initial subscription period (whichever is applicable).
  • Refund requests made after the specified refund period has expired.
  • Refunds for any other services or products not explicitly mentioned in this Refund Policy.

Payment Method:

Refunds will be issued to the original payment method used during the subscription purchase. If the original payment method is no longer valid, please contact our customer support team to arrange an alternative refund method.

Processing Time:

Once your refund request is approved, we will process the refund within [number of days, e.g., 5 business days]. The time it takes for the refund to be reflected in your account may vary depending on your payment provider.

Modifications:

We reserve the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for any updates.

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